FAQ - Frequently Asked Questions

Please feel free to contact us at any time if you cannot find the information you are looking for, we will be happy to help.

What is a DRAGEE ?

  • Dragees are edible centres (nuts, spices, dried fruits…) that are coated with chocolate or sugars, creating various layers around them. They are usually consumed at room temperature as a snack or aperitif at any time.

  • They can be made by hand or with a panning machine. It is a craft process that requires a lot of technique and takes many days to be finished.

  • They are one of the oldest treats originated in Europe. Dragees were created in the Roman era when emperors ate almonds covered with honey. At that time, they were used to celebrating weddings, birthdays, or other important moments. and only rich and noble had the right to eat. That's because she was a symbol of wealth and royalty.

  • Years later, the recipe was adapted to sugar and chocolate. With creativity and technique we can make exotic combinations to create the delight it is today.

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What products do you use?

  • It is very important for us that our final product has a perfect taste. we carefully choose our centres to bring the most fresh ingredients and try to get organic options whenever it's possible.

  • We use  German Fairtrade chocolate in all our dragees, and we choose this brand as it is the one with the least ingredients added to it, and is soy-free. 

  • Find out more about how Fairtrade Certification here.

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How can I order ?

  • You can browse the webpage and see all the different flavours we created, or get to the shop page here.

  • Please select what you want to purchase and check out through your cart on the right. You can pay using all major debit and credit cards or use PayPal.

Online payment for shopping on e-commerce platforms

What about the delivery charges?

Orders over the amount of £30 the delivery will be free of charge,  items are sent using Royal Mail Standard delivery.

Orders less than £30 - there will be a fixed rate of £3.20, items are sent using Royal Mail Standard delivery.

The minimum order is £10

If you require your order by a specific date, we recommend selecting UPS Next Day by 2 pm. 

You can choose a free local pick-up at checkout. If you choose this option, we will contact you to arrange a suitable collection time. 

Package Delivery

How long to receive my order ?

  • We aim to ship our orders by the end of the next working day, but if we have stock availability we will ship immediately unless a later delivery date has been requested.

  • If you choose a collection, we will be in contact to arrange a suitable collection date and time.

  • Royal Mail operates Monday to Saturday (excluding bank holidays), no deliveries will be made on weekends, please consider this if you require your order by a specific date.

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What is the expire date for my dragees?

  • If stored properly, chocolate itself stays fresh for up 8-12 months. However, the dragee expire date will depend on the centre that was covered in chocolate. We add the shining and varnishing process to our dragees to give them a bit longer shelf-life, but we do not use any preservatives. Please check each flavour expire date individually. In general, we recommend consuming your dragee within 3 months to get the best of their flavour. 

  • Make sure you store the chocolates away from the sunlight, in a dark, cool and dry place. 

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Returns & Refunds

  • Returns and refunds are specific to online purchases by our customers, it is not applicable to any purchases made in the markets or authorized dealers.

  • Chocolate is a perishable product and we are not able to accept the return of these goods for reasons of hygiene, therefore, we can only accept returns for orders that arrive damaged, broken or if upon delivery you find that they are not those ordered by you (for example, the flavours are incorrect), or the order is incomplete. If this is the case,  we will require visual evidence of the damaged product together with its outer postal box, and it must be sent within 24 hours of receiving your order.

  • We do operate a 100% Satisfaction Guarantee. Chocolates are quite fragile and easily damaged. If the products arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue, please immediately contact us at vminotella@londoncakesnflakes.com, so that we can discuss an appropriate resolution. Although, we cannot be held responsible for delays caused by Royal Mail and will not refund orders for delayed or missed deliveries.

  • We are ONLY able to guarantee delivery dates on items being collected from us.

  • Please note that as transit temperatures are completely out of our control, we are unable to offer compensation for melted products.

  • Taste is very subjective and personal, we cannot accept the return of any items merely because you did not like their taste.

  • To be eligible for a refund, you need to return the item in its original sealed packaging. 

  • We have made every effort to display the product colours on the screen as accurate as possible to the colours of the actual product. Unfortunately, the colours you see on your screen will depend on your monitor, your screen settings and your monitor resolution. We cannot accept the return of any product because it does not match the colour from your screen display.

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Allergens

  • The majority of our products MAY contain allergens such as nuts, sesame seeds, milk and gluten. All our products are made in the same environment as nuts and thus may contain traces of nuts, sesame seeds, milk & gluten. Allergens are shown in bold in the ingredients list on our packs and in the description of each product on our webpage.

  • Some food colour may have an adverse effect on activity and attention in children. We do use food colour in some products, they will be shown as E ingredients (e.g. E133 for Blue) in the ingredients list on our packs and in the description of each product on our website.

  • If you have any food intolerance or life-threatening allergies and want to have more detailed information about the ingredients on our chocolates, please contact us via email. 

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